Customer Service Within Surulere

Ridera

Company Name

Full-Time

Job Type

Office

Work Setup

• Respond promptly to customer inquiries via phone, email, WhatsApp, live chat, and social media. • Provide accurate information about products, services, pricing, and policies. • Handle and resolve customer complaints in a professional and empathetic manner. • Process orders, bookings, and service requests efficiently. • Maintain records of customer interactions, feedback, and transactions. • Escalate complex issues to the appropriate department or supervisor. • Follow up with customers to ensure issues are resolved and satisfaction is achieved. • Contribute to team efforts by achieving individual and team performance goals. • Collect and share customer feedback to help improve company services. • Maintain a high level of product/service knowledge to support customers effectively.

Responsibilities

• Minimum of OND / HND / B.Sc. in any field (Business, Communications, or related fields preferred). • Proven customer service or call center experience (experience in logistics, e-commerce, or service-based companies is a plus). • Proficiency in Microsoft Office Suite, Google Workspace, and CRM tools. • Ability to multitask, prioritize, and manage time effectively. Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution abilities. • Active listening and empathy. • Patience and ability to remain calm under pressure. • Attention to detail and organizational skills. • Team player with a positive attitude. • Adaptability and willingness to learn.

Requirements & Skills

Minimum of ond / hnd / b.Sc. In any field

Minimum Qualification Requirements

1 year

Minimum Experience